Returns & Exchanges

HOOBEID.COM honors a 30 day money-back guarantee policy to all customers. Prior to returning any purchased item, please contact us with details of your request. You may return your products for a full refund minus shipping and handling charges (a restocking fee of 15% may apply and you are responsible for shipping the returned product). We will refund shipping costs if the return is a result of our error.

Before returning any product to HOOBEID.COM, you must first obtain a Return Material Authorization (RMA) number. To request a Return Material Authorization (RMA) number, please click here or call us, Monday - Friday 8:30am 5:00pm PST at 1-800-440-0207. Merchandise must be returned in resalable condition, in the original packaging material with all instructions, accessories and warranty cards. The RMA number should be clearly marked on the outside of any product returned to HOOBEID.COM. Once we have inspected all returned items, the necessary credit and refund will be issued.

To prevent any returns due to errors in ordering, please contact our sales department at sales@hoobeid.com or call us, Monday - Friday 8:30am 5:00pm PST at 1-800-440-0207 to guarantee that you are getting the solution that fits your needs.

Non-Returnable Merchandise
HOOBEID.COM cannot accept returns on opened software and opened consumables such as pvc cards, proximity cards, printer ribbons and cleaning kits. All Custom Made item sales are final.

Damaged Merchandise
If an order arrives damaged, please notify HOOBEID.COM please click here to contact us or call, Monday - Friday 8:30am 5:00pm PST at 1-800-440-0207 within 24 hours of delivery. The product and all packaging material must be retained until the matter is resolved with UPS.

Product Warranties
Most products come with a 30-day replacement policy. After this period, the manufacturer's warranty applies and customers need to contact the manufacturer for repair or replacement of the item. HOOBEID.COM will be happy to assist the customer with contacting the manufacturer. Please note warranties do not cover breakage or damage to the product resulting from customer abuse.